Based on what has been noticed recently of a spread of video clips in the social media networks relating to complaints or announcement of grievance cases against the Civil Affairs Agency, and the results of the administrative follow-up by the agency, which confirmed that the majority of such cases lack credibility.
The Ministry of Interior (MOI) whereas it confirms its keenness to provide services to citizens and residents through its all sectors and to facilitate all necessary procedures for this purpose; it confirms that its offices are open across the Kingdom to receive the reviewers and consider their transactions according to the systems and regulations, and its readiness to receive complaints through the e-mail: 8004399999@hq.moi.gov.sa, or the toll-free number (8004399999), it warns, at the same time, that it will take all legal action against anyone who contributes to the publication of video or audio clips containing untrue information and complaints, and hopes that everyone will verify the accuracy and truth in everything that is published.